FAQs
Where are you located?
Cookie Therapy is located in Central Florida. We do not have a physical store yet. In our online store boutique, you can place your order via shipping or pick-up.
What are your shipping days?
Shipping day: Monday
We ship our cookies all over the USA. Shipping days are on Mondays. All orders received by the previous Sunday, will be shipped on Monday. Most orders will arrive between 1-4 business days.
When are pick-up days?
Pickup day: Friday
Pickup times: 5-7 p.m.
Ocoee/WinterGarden Area.
By placing my order, I understand that the shipment of all weekly menu orders (Saturday through Thursday) will be processed on Friday and will take 3-4 business days to be shipped on Monday by the shipping company.
These days and times may vary if we attend an event, bazaar, or popup shop. Also, the day/time to choose pickup will be shown before Checkout.
Why are you seeing
sold-out items?
As a small-batch company, our items may occasionally sell out. Stay updated by following our social media channels to be informed about our upcoming cookie releases.
Do you accept large orders?
For large batch cookie order requests, please contact us.
Why can't I order just
one cookie?
Our minimum cookie order is 4 units. The crafting of our products entails a substantial investment of time and resources. This enables us to optimize our operations to ensure we have the necessary means to fulfill all orders. Additionally, our cookies are baked fresh when you place your order, so when you pick them up or order online you can enjoy the deliciousness of a practically just-baked treats.
How long do the cookies last?
Our cookies maintain their freshness for 3-5 days from the date of purchase when kept in their sealed packaging. If you'd like to extend their shelf life, consider refrigerating or freezing them!
Our cookies can stay fresh in their original sealed packaging for up to one week.
Enjoy them warm and soft:
Microwave (out of the packaging) for 8-10 seconds.
For best results, heat in a preheated oven at 350°F (180°C) for 4-5 minutes.
Save for later:
Freeze in the original sealed packaging and an airtight container for up to 2 months.
To warm, place frozen cookies (out of the packaging) in a preheated oven at 350°F (180°C) for 8-10 minutes.
Allergies Information
While we strive to minimize the risk of cross-contamination at Cookie Therapy, it's important to be aware that we utilize shared equipment and utensils to create our diverse range of products. Please keep in mind that in our production area, we handle wheat, nuts, eggs, and dairy, so we cannot guarantee an allergen-free environment.